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Configuration Management
Background

Our Client is a major manufacturer headquartered in Europe with plants throughout the world.  In Australia they employ some 700 workers in 4 states and operate a mobile telephone fleet of 150 users.  Although they were quite satisfied with their current Provider, there were some concerns about billing presentation and costs, and
the contract was due for renewal in a few months.  ICT Partners had been known to the Communications
Services Manager for several years and he asked if we could help out. 

The Problem

The billing anomalies needed to be resolved, there was no comprehensive reliable record of all fixed line and mobile services and there was no understanding of the real concerns and preferences of the Users.

The Approach

ICT Partners conducted a simple and practical survey by phone, email and in person with Users throughout the company to gain an understanding of daily operational issues.  Concurrently, a survey of all fixed line services
and mobiles was conducted and these were married to the General Ledger codes for allocation to cost centers.

Throughout the process ICT Partners worked shoulder to shoulder with the IT department and the Carrier to establish accurate records associated with the correct cost centers and to generally address the wide range of management and configuration management issues. 

The Outcome

Through its understanding of the Provider’s processes and the Client’s needs ICT Partners was able to address all the communications management concerns raised, and continues to respond to our Client’s requests to deal with many issues from a billing error through to site communications audits and configuration management.

By using ICT Partners, the Communications Services Manager now has access to a bank of knowledge, skill
and capability well beyond its investment.

Case Studies

Data WAN

Voice & Mobile

Configuration Management

Problem Solving

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